qd111 Privacy Policy

qd111 is an online casino and sports betting platform that offers a wide range of gaming services including live casino tables, slot games, card games such as Dragon and Tiger, and sports betting markets covering cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), football, kabaddi, and other sports. qd111 is operated as a digital platform serving players in Bangladesh and provides services accessible via web browser.

For the purposes of this Privacy Policy, qd111 is the data controller responsible for the personal information that players submit when registering for and using the platform. If you have any questions about how qd111 handles your data, you may contact our data support team at [email protected] at any time.

This Privacy Policy should be read alongside qd111's Terms & Conditions and Responsible Gaming Policy, both of which are available on the qd111 website. Together, these documents govern your relationship with qd111 as a platform user.

qd111 collects several categories of personal data from players during the account lifecycle. The specific data we hold about you at any given time depends on how far you have progressed through our registration and verification process and what activities you have undertaken on the platform.

qd111 collects personal data through a number of channels depending on how you interact with the platform:

• Direct submission: When you register for a qd111 account, you directly provide identity data, contact data, and your chosen login credentials. When you submit documents for KYC verification, you provide verification document data. When you contact support, you provide communications data.
• Payment processing: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, financial data is collected both by qd111 and by the relevant third-party payment processor.
• Automated collection: Technical data including IP addresses, device identifiers, and session data is collected automatically by qd111's servers and analytics systems as you browse and use the platform. This collection occurs regardless of whether you are logged in to your account.
• Cookies and similar technologies: qd111 sets cookies and uses similar tracking technologies to collect information about how you navigate the platform, which pages you visit, and how long you spend on different sections. See Section 8 for full details on cookie usage.
• Third-party sources: qd111 may receive supplementary identity or fraud-risk data from third-party KYC verification providers when conducting compliance checks on your account. We may also receive data from payment processors that confirms the status of a transaction.

qd111 uses your personal data for the following specific purposes. We will not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent or establishing a new legitimate legal basis for doing so.

• Account management: Creating, maintaining, and administering your qd111 player account, including processing login requests, updating account details, and handling account closure or self-exclusion requests.
• Service delivery: Enabling you to access and use all features of the qd111 platform, including placing bets, playing casino games, claiming bonuses, and participating in promotions.
• Financial processing: Receiving and processing BDT deposits from your chosen payment method and sending approved withdrawal amounts to your verified payment account.
• Identity verification and compliance: Conducting KYC checks to verify your identity, age, and eligibility to use the platform; complying with anti-money laundering (AML) obligations; detecting and investigating suspected fraud or financial crime.
• Responsible gaming: Monitoring account activity patterns to identify signs of potentially problematic gambling behaviour; administering deposit limits, time-outs, and self-exclusion as requested by players or as required by our responsible gaming policy.
• Customer support: Responding to enquiries, resolving disputes, processing complaints, and providing technical assistance to players.
• Security and fraud prevention: Protecting the integrity of the qd111 platform by detecting and preventing unauthorised account access, automated bot activity, multi-accounting, and other forms of abuse.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with qd111, identify areas for improvement, and develop new features and products.
• Marketing communications: Sending promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and seasonal offers — but only to players who have explicitly opted in to receive such communications.
• Legal obligations: Retaining transaction records, KYC documentation, and other data as required by applicable law, and disclosing data to regulatory or law enforcement authorities where legally compelled to do so.

qd111 processes your personal data only where a lawful basis for doing so exists. The primary legal bases on which qd111 relies are as follows:

• Contractual necessity: The majority of data processing activities are necessary for qd111 to perform its obligations under the player agreement — in other words, to provide the gaming and betting services that you signed up for. Without processing identity, contact, financial, and account activity data, qd111 would be unable to operate your account or deliver its services.
• Legal obligation: qd111 is required by applicable law to conduct KYC identity verification, retain financial transaction records, and apply anti-money laundering controls. Processing personal data for these purposes is a legal requirement and is not optional for qd111 or for you as a platform user.
• Legitimate interests: qd111 processes technical data, security data, and certain communications data on the basis of its legitimate interest in maintaining the security and integrity of the platform, preventing fraud and abuse, and improving its services for all users. When relying on legitimate interests, qd111 has assessed that these interests are not overridden by your rights and freedoms as a data subject.
• Consent: qd111 relies on your freely given, explicit consent for the purposes of sending marketing communications and for the use of non-essential cookies. You may withdraw this consent at any time without affecting the lawfulness of processing that took place before your withdrawal.

qd111 does not sell your personal data to any third party. We share player data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: When you make a deposit or withdrawal, the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard) receives the financial data necessary to process the transaction. Each payment provider operates under their own privacy policy and data protection obligations.
• KYC and identity verification providers: qd111 may share identity documents and personal data with accredited third-party verification services to conduct age and identity checks as required for regulatory compliance.
• Game studios and content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data (such as player ID and session token) necessary to deliver their games within the qd111 platform. These providers do not receive your full personal profile.
• Fraud and security service providers: qd111 may share technical data including IP addresses and device fingerprints with third-party fraud detection services to identify and prevent unauthorised access and financial crime.
• Legal and regulatory authorities: qd111 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where it is required to do so by applicable law, court order, or other binding legal process.
• Business transfers: In the event of a merger, acquisition, or sale of qd111's business or assets, player data may be transferred to the acquiring entity as part of that transaction. qd111 will provide reasonable advance notice of any such transfer and ensure that the acquiring entity is bound by equivalent data protection obligations.

qd111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as general guidelines:

• Account data (identity, contact, login credentials): Retained for the duration of your active account relationship with qd111, plus a minimum of five years following account closure to comply with anti-money laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, consistent with financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of five years following account closure, or for such longer period as may be required by applicable law or regulatory guidance.
• Customer support communications: Retained for up to three years from the date of the communication, unless the content is relevant to an ongoing dispute or legal proceeding in which case it is retained until resolution.
• Technical and log data: Generally retained for up to 12 months, after which it is anonymised or deleted unless it is required for an active security investigation.
• Marketing preference data: Retained until you withdraw your marketing consent. Following withdrawal, a record of your opt-out is maintained to ensure we do not inadvertently send you communications in future.

When personal data is no longer required, qd111 will securely delete or anonymise it in accordance with industry-standard data disposal procedures. Anonymised data that can no longer be linked to an identifiable individual may be retained indefinitely for analytical purposes.

qd111 uses cookies and similar technologies (such as local storage, session tokens, and pixel tags) to enhance the functionality of the platform, remember your preferences, maintain your logged-in session, and analyse how users interact with the site. Cookies are small text files placed on your device by your web browser when you visit a website.

The categories of cookies used by qd111 are as follows:

• Strictly necessary cookies: These cookies are essential for the basic operation of the qd111 platform. They enable you to log in to your account, maintain your session while navigating between pages, and use core platform features such as the cashier and game launcher. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional cookies: These cookies remember your preferences and settings — such as your chosen language, preferred display options, and notification settings — so that you do not have to re-enter them each time you visit qd111. They improve your overall experience but are not essential for the platform to function.
• Analytics cookies: qd111 uses analytics technologies to collect aggregated, anonymised data about how players navigate and use the platform. This data helps us understand which features are most popular, identify technical issues, and make informed decisions about platform improvements. Analytics data is not linked to your personal identity.
• Security cookies: Certain cookies are used to support qd111's fraud detection and security systems. These cookies help identify suspicious activity patterns and protect against unauthorised access to player accounts.

As a player whose personal data is processed by qd111, you have the following rights. To exercise any of these rights, please contact the qd111 support team at [email protected] with the subject line "Data Rights Request" and a description of your request. qd111 aims to acknowledge all data rights requests within five business days and to fulfil them within 30 calendar days of receipt.

• Right of access: You have the right to request a copy of the personal data that qd111 holds about you. We will provide this in a clear, accessible format. We may require you to verify your identity before processing an access request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Many basic details — such as your contact email or phone number — can be updated directly within your qd111 account settings.
• Right to erasure: In certain circumstances, you may request that qd111 delete your personal data. This right is not absolute — qd111 may be required to retain certain data to comply with its legal obligations (for example, financial transaction records). Where erasure is not possible, we will explain why and confirm what data we are retaining and for how long.
• Right to restrict processing: You may request that qd111 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contractual necessity, you have the right to receive your personal data in a structured, machine-readable format and to have it transmitted to another data controller where technically feasible.
• Right to object: You may object to the processing of your personal data where qd111 relies on legitimate interests as its legal basis. qd111 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that occurred before the withdrawal.

qd111 is strictly an adults-only platform. No person under the age of 21 is permitted to register for or use the qd111 platform in any capacity. qd111 does not knowingly collect personal data from individuals under the age of 21.

If qd111 discovers or has reason to believe that personal data has been submitted by or on behalf of a person who is under 21 years of age, the relevant account will be suspended immediately, all account balances will be frozen pending investigation, and the data will be securely deleted as soon as the investigation is complete and any legal record-keeping obligations have been satisfied.

If you are a parent or guardian and believe that a minor in your household has registered a qd111 account without your knowledge, please contact us immediately at [email protected]. We also recommend using parental control software on shared devices and ensuring that your own qd111 login credentials are not accessible to minors.

qd111 takes the security of your personal and financial data extremely seriously. We implement a range of technical and organisational security measures to protect your information against unauthorised access, loss, theft, alteration, disclosure, or destruction. These measures include but are not limited to:

• 256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your browser and the qd111 platform.
• Secure storage of account passwords using industry-standard hashing algorithms — qd111 does not store passwords in plain text under any circumstances.
• Role-based access controls that restrict access to player personal data to authorised qd111 personnel who require it for legitimate operational purposes.
• Regular security assessments and penetration testing of the qd111 platform infrastructure.
• Automated monitoring systems designed to detect and alert on unusual login activity, transaction patterns, or other indicators of potential security compromise.
• Secure data centres with physical access controls, redundant systems, and environmental protections.

While qd111 employs robust security practices, no digital platform can guarantee absolute security against all possible threats. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, qd111 will notify affected players without undue delay and in accordance with its legal obligations.

The qd111 platform may contain references to or integrations with third-party services, including payment providers and game studios. These third parties operate their own websites and services under their own independent privacy policies, which are not governed by this Privacy Policy.

qd111 is not responsible for the privacy practices, data handling procedures, or content of any third-party services. We encourage you to review the privacy policies of any third-party providers whose services you use in connection with your qd111 account, including your chosen payment method provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).

qd111 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our services, changes in applicable law or regulatory guidance, or improvements to our data handling practices. The effective date at the top of this document will always reflect when the most recent version was published.

When we make material changes to this Privacy Policy — that is, changes that significantly affect how we collect, use, or share your personal data — we will notify you by sending an email to the address registered on your qd111 account and by displaying a prominent notice on the platform at the time you next log in. Your continued use of the qd111 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how qd111 protects your personal information. If you disagree with any changes made to this policy, you should cease using the platform and may contact us at [email protected] to request account closure and discuss data retention obligations.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how qd111 handles your personal data, please do not hesitate to get in touch with our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

For general account support, game queries, deposit and withdrawal assistance, or responsible gaming requests, you may also use the same email address. Our support team operates around the clock to assist players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

If you have reviewed our response to your privacy concern and remain unsatisfied, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. qd111 takes all such escalations seriously and will cooperate fully with any formal investigation or inquiry.